Use case · Installation at a customer site
Installation training that stays after your team leaves.
Your team installs a machine at a customer site, runs the orientation and drives away. With Flexlore, the installer films start-up, cleaning and daily checks on that exact machine, so every step is still there for the next shift, months later.
“The installers left. The know-how stayed.”
The problem
- 01
Orientation is a one-day event
The customer's team sees it once, on install day. New shifts never do.
- 02
Know-how leaves with the installers
What the installer explained lives in their head and drives away with them.
- 03
Questions become support calls
Every forgotten step turns into a call, a ticket or a site visit.
How it works
Film it. Approve it. Assign it.
Filmed on the installed unit
The installer records start-up, changeover, cleaning and daily checks on the machine the customer will run.
One step at a time
Flexlore cuts the video into steps with drafted instructions. Your team approves them.
A quiz on the checks that matter
A short quiz confirms the critical steps are understood.
Orientation that stays
New shifts learn it the same way months later. Linking a QR on the machine to its steps is coming soon.
Questions
Can we film on the customer's machine?+
Yes, if the customer agrees. All you need is a phone and the installed unit.
Is there a QR code on the machine?+
QR codes and shareable job links are coming soon. They are on our roadmap, not available today.
Who can see the steps?+
Access is controlled by role and location. Ask us on the demo call how to set it up for your customers.
What changes
- Orientation becomes permanent, not a one-day event
- The same standard for every shift at the customer site
- Fewer repeat questions after installation